IMPLEMENTATION / MODERNIZATION / EXTENSIONS

DYNAMICS 365 DELIVERY

Implementation, modernization and extensions along a prioritized backlog – incl. integrations, test/UAT, cutover and hypercare with clear go/no-go gates.

Focus

Business Central; experience also with F&O and Sales.

OUTCOME

Release-ready solution instead of upgrade stress

Stable running integrations with error concepts

Transparent implementation with Definition of Done

TYPICAL DERIVABLES

Solution Blueprint (Processes, Roles, Integrations)

Implementation Backlog incl. Acceptance Criteria

Test Package + Go-live Runbook + Handover Documentation

When clients come to us

New Implementation or Replacement

of a legacy system (ERP/CRM)

Rollouts, Site/Country Extensions, Post-Merger Integration

Process Gaps

in O2C / P2P / Service-to-Cash, too many workarounds

Modernization Pressure

Technical debt, upgrade stress, low release readiness

Need for Specific Process Logic

(Workflows, approvals, calculation)

Integrations with

WMS/TMS/EDI/DMS/Payment with stable error handling

Performance/Stability Issues

or quality deficits in custom code

Typically included

Fit-Gap, Target Process Design, Solution Blueprint

(Functional & Technical)

Data Migration (Clearly Defined)

Test Concept (SIT/UAT), Cutover & Hypercare

Configuration/Customizing

and extension development according to prioritized backlog

Quality Assurance

Code reviews, test artifacts, release/deployment discipline

Integration Design and Implementation

Incl. monitoring and retry/error concept

Enablement & Handover

Documentation, handover to operations

Explicitly not included*

*(unless ordered separately)

Unlimited ad-hoc changes without prioritized backlog

("Scope Flat Rate")

Full Change Management/Training

Without defined planning/scope

Unsupported hotfixes without tests/documentation

Or bypassing governance

Reengineering of third-party systems without clear delimitation

Ongoing Run responsibility without Managed Services contract

TYPICAL TIMEBOXES

ASSESSMENT

1-2 weeks

IMPLEMENTATION SPRINT

4-6 weeks

HYPERCARE

2 weeks

TYPICAL DELIVERABLES

Solution Blueprint

Processes, Roles/Permissions, Integrations, Data Flows

Implementation Backlog

Incl. Acceptance Criteria, DoD and Release Plan

Technical Solution Design for Extensions/Integrations

Error Handling, Monitoring

Test Package

Test cases, SIT/UAT plan, defect process + Cutover/Go-live runbook

Deploy/Release Artifacts

Release Notes, Deployment Guide, CI/CD where applicable

Operations and Handover Documentation

Support channels, Change/Release, Admin/Dev-Doku